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Lane County Programs

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Crisis Response Program

Operated by The Child and Adolescent Network: 1-888-989-9990 (in Lane County only)

What is a Mental Health Crisis?

A crisis can be violence, aggression, severe depression, out of control behavior, or mental health issues that cause immediate concern for the safety of the child or family members.

Where to Get Help?

The Crisis Response Program provides support and help to parents, foster parents, adoptive parents and other caregivers when their child is experiencing a mental health crisis. The Program has a focus specifically on families, 24 hours a day, 365 days a year, throughout Lane County. If a child is already receiving mental health services, the parent is asked to first contact the child’s therapist, the agency after-hours crisis number, the DHS caseworker, or DHS emergency number. OUR SERVICES CAN BE ACCESSED DIRECTLY BY YOUTH OR BY A FAMILY MEMBER.

Who Do I Call for Immediate Danger? 911

For immediate on-site help for a potentially life-threatening situation call 911. If violence toward self or others is causing serious injury, if there are urgent medical or medication issues, or if there is current domestic violence or child abuse, call 911.

What Happens When a Call is Made to the Crisis Response Program

Most crisis calls are successfully resolved over the phone. Your call to the hotline will connect you to a crisis worker, day or night. You will be asked to describe the crisis and you will receive either suggested ways to handle the situation or a recommendation that a team be sent to the home. If the child in crisis is receiving mental health services already, you will be asked if you have contacted the child’s therapist. The crisis workers will attempt to help resolve the crisis through stabilizing the situation, restoring safety in the home, and creating a short-term plan. Information and referrals on needed help will also be offered. If requested, crisis workers can provide follow up calls within the next day or two.

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in Lane County


What Happens When Talking on the Phone is Not Enough?

Sometimes a crisis might need more intensive intervention than a plan developed on the phone. If the crisis worker handling the call believes an on-site intervention is warranted, we may—with parent permission—send a Crisis Response Team to the home or place of the crisis. (Parent/Guardian must be present for on site intervention) Crisis Response Teams of two or more crisis workers provide crisis intervention services on site at a home, in public places, or in conjunction with police or emergency service involvement. Crisis Response Teams attempt to arrive within an hour of the call, however responding to outlying communities may increase response time. Crisis workers let the caller know approximately when they will arrive. Crisis Response Team members are identifiable by ID badges.

Crisis Respite Placement

In some situations where a crisis cannot be safely resolved after other avenues of crisis intervention have been exhausted, the Crisis Response Team may attempt to authorize a voluntary, temporary mental health crisis care placement based on availability. All placements must be requested and approved by the parent. Parents will be asked to either transport the child, or approve transportation for the child, and must be involved in the placement process with the facility. Crisis stays may last between 24 to 72 hours depending on needs of the child and family. 


The Crisis Response Program is funded by Lane County. Crisis calls, in home response, and crisis care
placements authorized by Crisis Response Teams are provided at no cost to the family. Other community providers not a part of this Program such as paramedics, hospitals, or mental health workers who might provide services during a crisis may charge fees or require insurance.

What Number Do I Call for Help?

The Crisis Response Program hotline is 1-888-989-9990

What is the Child and Adolescent Network?

The Child and Adolescent Network (CAN) is a collaboration between The Child Center, Looking Glass, and Jasper Mountain.

For more information regarding the Crisis Program contact:

Sharma Rapoport, Crisis Response Program Director