Crisis Response Program

Operated by The Child and Adolescent Network 1-888-989-9990 in Lane County Only

The Child Center’s Main Campus is located at 3995 Marcola Road in Springfield, Oregon. For directions to our campus, please click on the map image below

The Child Center is a non-profit human services agency that has been offering a continuum of psychiatric, therapeutic and special education programs throughout Lane County since 1971.

Mental health services are now also offered in Central Oregon. The Child Center’s outpatient counseling for children and adults is available at our Bend, OR office at 63034 OB Riley Road, phone (541)728-0062 or (541)510-4578.

Services for children with emotional and mental health challenges include Mental Health Assessments, Outpatient Counseling, Intensive Treatment Services (Day Treatment), Intensive Community Treatment Services (Outpatient ad School Based Day Treatment), Community Library of mental health resources, around the clock Crisis Intervention and Collaborative Problem Solving Parenting classes. We are currently developing our new Wellness Center for our Lane County and Central Oregon programs.


What is mental health crisis?

A crisis can be violence, aggression, severe depression, out of control behavior, or mental health issues that cause immediate concern for the safety of the child or family members.


Where to get help?

The Crisis Response Program provides support and help to parents, foster parents, adoptive parents and other caregivers when their child is experiencing a mental health crisis. The Program has a focus specifically on families, 24 hours a day, 365 days a year, throughout Lane County. If a child is already receiving mental health services, the parent is asked to first contact the child’s therapist, the agency after-hours crisis number, the DHS caseworker, or DHS emergency number.


Who do I call for immediate danger? 911

For immediate on-site help for a potentially life-threatening situation call 911. If violence toward self or others is causing serious injury, if there are urgent medical or medication issues, or if there is current domestic violence or child abuse, call 911.


What happens when a call is made to the crisis response program?

Most crisis calls are successfully resolved over the phone. Your call to the hotline will connect you to a crisis worker, day or night. You will be asked to describe the crisis and you will receive either suggested ways to handle the situation or a recommendation that a team be sent to the home. If the child in crisis is receiving mental health services already, you will be asked if you have contacted the child’s therapist. The crisis workers will attempt to help resolve the crisis through stabilizing the situation, restoring safety in the home, and creating a short-term plan. Information and referrals on needed help will also be offered. If requested, crisis workers can provide follow up calls within the next day or two


What Happens when talking on the phone is not enough.

Sometimes a crisis might need more intensive intervention than a plan developed on the phone. If the crisis worker handling the call believes an on-site intervention is warranted, we may—with parent permission—send a Crisis Response Team to the home or place of the crisis. (Parent/Guardian must be present for on site intervention) Crisis Response Teams of two or more crisis workers provide crisis intervention services on site at a home, in public places, or in conjunction with police or emergency service involvement. Crisis Response Teams attempt to arrive within an hour of the call, however responding to outlying communities may increase response time. Crisis workers let the caller know approximately when they will arrive. Crisis Response Team members are identifiable by ID badges.

Crisi Respite Placement

In some situations where a crisis cannot be safely resolved after other avenues of crisis intervention have been exhausted, the Crisis Response Team may attempt to authorize a voluntary, temporary mental health crisis care placement. All placements must be requested and approved by the parent. Parents will be asked to either transport the child, or approve transportation for the child, and must be involved in the placement process with the facility. Crisis stays may last between 24 to 72 hours depending on needs of the child and family.



The Crisis Response Program is funded by Lane County. Crisis calls, in home response, and crisis care placements authorized by Crisis Response Teams are provided at no cost to the family. Other community providers not a part of this Program such as paramedics, hospitals, or mental health workers who might provide services during a crisis may charge fees or require insurance.


What number do I call for Help?

The Crisis Response Program hotline is 1-888-989-9990


What is the child and adolescent network?

The Child and Adolescent Network (CAN) is a collaboration between The Child Center, Looking Glass, and Jasper Mountain.



3995 Marcola Rd • Springfield, OR 97477 • 541-726-1465
199 East 5th Avenue, Suite 29, Eugene, OR 97401 • 541-726-1465
1195 NW Wall Street • Bend, OR 97701 • 541-728-0062

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